Every order matters. If you're not fully satisfied with your arrangement, please contact us and we’ll make it right — either with a replacement or in-store credit.

We’ll do our best, but we can’t guarantee exact delivery windows, especially around holidays. You can add timing preferences in the “Special Instructions” box at checkout.

Yes. Please provide the recipient’s name, location details, and any relevant ward or room number. Note: Some hospitals (especially ICUs) do not allow flower deliveries — please confirm with the facility.

If the recipient isn’t available, our driver may leave the flowers in a secure location, with a neighbor, or contact the recipient to arrange delivery. Requests to leave items unattended are made at your own risk.

We work with fresh, seasonal blooms — and while we maintain the style and color palette shown, certain flowers may be substituted based on availability. Any changes are made with care to preserve the intended design.

Yes — if it hasn’t left our studio. To cancel, call us directly at (914) 234‑6311 x4. Once in transit, cancellations are no longer possible.

As flowers are perishable, all sales are final. However, if an arrangement arrives damaged or doesn't meet our standards, we’ll gladly replace it or offer in-store credit. All issues must be reported within 24 hours of delivery.